Refund policy

Last updated: 13 July 2026

We want you to feel well supported and happy with your purchase. Please contact beth@authenticallyfunnyspeeches.com promptly if there is a problem so that we can help.

This policy does not affect any statutory consumer rights that apply to you.

Wedding Speech Templates

Wedding Speech Templates are instant-access digital downloads.

Because access is provided immediately, template purchases are generally final and non-refundable once the files have been made available.

Please contact us if:

you cannot access the files;
you receive the wrong files;
a file is corrupted or materially defective; or
another problem means the product is not as described.

We will make every reasonable effort to correct the problem.

Where applicable law requires it, you may be asked at checkout to consent to immediate digital delivery and acknowledge that your statutory cancellation right ends once access or downloading begins.

Wedding Speech Audit

Wedding Speech Audits are personalised services and are generally non-refundable after purchase.

Recorded feedback is normally delivered within 24 business hours after we receive your speech and the information needed to review it.

This does not affect any cancellation or refund right that applicable consumer law gives you.

One-to-One Wedding Speech Editing Session

One-to-One Wedding Speech Editing Sessions are generally non-refundable after purchase.

Please give at least 24 hours’ notice if you need to reschedule. We will always make reasonable efforts to accommodate you, but rescheduling following shorter notice or a missed appointment is at our discretion.

This does not affect any cancellation or refund right that applicable consumer law gives you.

I Write It For You: Premium Wedding Speech Writing

You may cancel this service for a refund before we begin the work.

Once work has begun, the fee is non-refundable because the service is personalised and time has been reserved and spent creating your speech.

Before the work begins, we will have a conversation with you about the service and process.

Where applicable law gives you a statutory cancellation period and you ask us to start during that period, you may be responsible for the reasonable value of work completed before you cancel. Your right to cancel may end once the service has been fully performed where the legal requirements for this have been met.

How refunds are issued

Approved refunds will normally be returned to the original payment method.

Banks and payment providers may take additional time to show the refund in your account.

Contact

For questions or help with a purchase, contact:

beth@authenticallyfunnyspeeches.com

PRIVACY POLICY

Last updated: 13 July 2026

1. Who we are

This Privacy Policy explains how Laughter Connects Ltd, trading as Authentically Funny Speeches, collects and uses personal information through authenticallyfunnyspeeches.com and in connection with our products and services.

Laughter Connects Ltd is registered in England and Wales under company number 16856125.

Registered office:

9 Stratfield Park
Elettra Avenue
Waterlooville
PO7 7XN
United Kingdom

For privacy-related questions or requests, contact:

info@authenticallyfunnyspeeches.com

For order or service enquiries, contact:

beth@authenticallyfunnyspeeches.com

For UK data-protection purposes, Laughter Connects Ltd is the controller of the personal information described in this Policy.

2. Information we collect

Depending on how you use the website or our services, we may collect:

Contact and order information

your name;
email address;
billing address;
country or region;
order history;
products or services purchased;
currency and payment status; and
messages you send through our contact form or by email.

Payment information

Payments are handled by Shopify and the payment provider you select at checkout.

We do not directly receive or store your complete payment-card details, although we may receive limited payment information such as transaction status, payment method and the final digits of a card.

Speech and service information

When you purchase a personalised service, we may collect:

your speech draft;
answers to our questionnaire;
information about the wedding and its participants;
personal stories and memories;
feedback and revisions;
emails and other correspondence;
appointment details;
Zoom recordings where a session is recorded; and
additional material you choose to send, such as photographs, audio or video.

Some of this information may relate to other people. Please use reasonable care when providing particularly private or sensitive information about someone else.

Website and device information

We and our service providers may collect information such as:

IP address;
browser and device type;
pages viewed;
date and time of visits;
referring website;
approximate location;
cookie identifiers; and
interactions with the website.

3. How we collect information

We collect information:

directly from you when you place an order;
when you contact us;
when you complete a questionnaire;
when you submit a draft or supporting materials;
when you book or attend a session;
when you join our email list;
when you leave a review;
automatically through cookies and similar technologies; and
from the service providers that operate our shop, communications and bookings.

4. How we use personal information

We use personal information to:

process and fulfil purchases;
provide downloads;
review, edit or write speeches;
communicate with you about your order;
arrange Zoom sessions;
provide customer service;
send useful information connected with the service you purchased;
send newsletters and marketing where permitted;
request and display reviews;
understand how the website is used;
improve our website, products and services;
prevent fraud and protect the security of the website;
maintain business, tax and transaction records;
establish, exercise or defend legal rights; and
comply with legal obligations.

5. Our lawful bases

Where UK or European data-protection law applies, we rely on one or more of the following lawful bases:

Contract

We process information where it is necessary to provide a product or service you purchased or to take steps you requested before entering into a contract.

This includes processing orders, delivering downloads, booking sessions and providing speechwriting, editing or feedback.

Legitimate interests

We may process information where reasonably necessary for our legitimate business interests, provided those interests are not overridden by your rights.

These interests include:

operating and improving the business;
responding to enquiries;
providing customer support;
preventing misuse or fraud;
understanding website performance;
maintaining appropriate records; and
contacting existing customers about closely related products or services where the law permits.

Consent

We rely on consent where required, including for:

non-essential cookies;
certain marketing emails;
publishing private client material or testimonials that have not already been made public; and
any other processing for which consent is legally required.

You may withdraw consent at any time. This does not affect processing already carried out lawfully before withdrawal.

Legal obligation

We process information where necessary to comply with legal, accounting, tax or regulatory obligations.

6. Emails and marketing

We send transactional and service-related emails needed to:

confirm and fulfil purchases;
provide access to downloads;
arrange appointments;
deliver personalised services;
answer questions; and
provide information directly connected with the purchased service.

We may also send newsletters, wedding-speech guidance and information about related products or services through Kit where:

you have actively opted in; or
applicable law allows us to contact an existing customer about similar products or services and the required opt-out opportunity has been provided.

Marketing consent boxes should not be pre-selected.

You may unsubscribe from marketing emails at any time by using the unsubscribe link in the email or contacting info@authenticallyfunnyspeeches.com.

Unsubscribing from marketing will not stop essential emails concerning an existing order or service.

7. Reviews

We use Yotpo to invite customers to leave reviews. A review invitation may be sent automatically after a purchase or following a direct request from us.

If you submit a public review, the review and any name or information you choose to include may appear publicly on our website, through Yotpo or in our marketing.

Please do not include information in a public review that you do not want others to see.

8. Who receives personal information

We do not sell your personal information.

We may provide information to trusted service providers where reasonably necessary to operate the website and provide our services. These may include:

Shopify, which hosts our online shop and processes orders;
payment processors and payment methods available through Shopify;
Kit, which provides email sequences and newsletters;
Calendly, which handles appointment scheduling;
Zoom, which provides video calls and may process session recordings;
Yotpo, which provides review-request and review-display services;
Google Analytics, which provides website analytics where permitted by your cookie choices;
email, website-security and technical service providers; and
professional advisers, regulators or authorities where reasonably necessary or legally required.

These providers process information under their own terms and privacy arrangements or on our behalf.

9. International transfers

Some service providers process personal information in the United States or other countries outside the United Kingdom.

Where required, we rely on recognised safeguards for international transfers, such as adequacy regulations, contractual protections or other lawful transfer mechanisms.

Customers outside the United Kingdom should understand that their information may be processed in the United Kingdom and in countries where our service providers operate.

10. How long we keep information

We keep personal information only for as long as reasonably necessary for the purposes described in this Policy.

Order, transaction, tax and accounting records may be retained for the periods required by law.

Customer correspondence may be retained where reasonably useful for customer service, business records or resolving questions about a purchase.

Questionnaires, drafts, recordings and related speech materials may be retained for reference and continuity. We periodically review retained material and may delete it when it is no longer reasonably needed.

You may ask us to delete personal information, subject to any legal, accounting or other legitimate reason requiring us to retain some of it.

11. Confidential client material

We treat questionnaires, speech drafts, recordings, correspondence and personal stories as confidential.

We use this material to provide the service you requested and will not publicly share it unless:

you have made it public yourself;
you have given us permission; or
disclosure is required by law.

12. Cookies and analytics

Our website uses cookies and similar technologies.

Some cookies are necessary for the website and checkout to operate. Others, including analytics cookies, are used only where allowed by law and consistent with the choices available through Shopify’s cookie banner.

We use Google Analytics to understand matters such as website traffic, popular pages and general patterns of use.

More information appears in our Cookie Policy.

13. Security

We take reasonable organisational and technical steps to protect personal information.

However, no website, email service or internet transmission can be guaranteed to be completely secure.

You are responsible for taking reasonable care when sending particularly sensitive material by email and for keeping your own devices and accounts secure.

14. Your rights

Depending on where you live, you may have rights concerning your personal information, including the right to:

ask whether we hold information about you;
request access to it;
correct inaccurate information;
request deletion;
restrict or object to certain processing;
withdraw consent;
receive certain information in a portable format; and
complain to a data-protection authority.

These rights may be subject to legal exceptions.

To make a request, contact info@authenticallyfunnyspeeches.com. We may need to verify your identity before completing the request.

15. UK complaints

You may contact us first so we have an opportunity to address your concern.

You also have the right to complain to the UK Information Commissioner’s Office if you believe your information has been handled unlawfully.

16. United States residents

Residents of certain US states may have additional rights under their local privacy laws.

Depending on the law that applies and whether its business thresholds are met, those rights may include requesting access, correction or deletion, or opting out of certain uses of personal information.

We do not sell personal information for money.

You may contact info@authenticallyfunnyspeeches.com to ask about a privacy request.

17. Children

Our products and services are intended for people aged 18 or over.

We do not knowingly collect personal information directly from children for the purpose of selling them our products or services.

18. Third-party links

Our website may link to third-party websites.

We do not control their privacy practices and recommend reviewing their privacy policies before providing information to them.

19. Changes to this Policy

We may update this Privacy Policy to reflect changes in our business, service providers or legal obligations.

The current version will be posted on this website with its updated date.

20. Contact

For privacy questions or requests: